CNA vs Heffernan: Professional Liability / E&O Insurance

CNA describes EPS Plus, a policy combining E&O and cyber for professional-services firms. Heffernan Insurance Brokers instead shops E&O with insurers through its small-business division, from sole proprietors to fast-growing companies.

Kearny Risk organizes these comparisons for firms whose advice, content or technology creates professional exposures.Research updated 2026-10-01

CNA’s MPL target list includes consultants and staffing firms. Heffernan describes E&O for claims that a product or service caused client financial loss and says its small-business division serves sole proprietors through fast-growing companies.

What Are the Key Differences Between CNA and Heffernan Insurance Brokers Professional Liability (E&O) Insurance?

Eligibility and Package Scope

CNA says its Miscellaneous Professional Liability targets non-licensed consultants, staffing firms, advertising agencies, and event planners; it describes Technology E&O separately. Heffernan’s small-business division says it serves sole proprietors through fast-growing companies in sectors including construction, food, healthcare, hospitality, nonprofits, real estate, technology, and transportation, and will custom-design packages for other industries. Ask whether your professional services fit the CNA class or Heffernan’s package. [1] [3]

Coverage and Quote Route

Heffernan describes E&O as protection against claims that a product or service caused a client financial loss and directs buyers to request a quote. CNA describes professional liability in Epack 3 and EPS Plus, with different combinations of related lines. Ask Heffernan which carrier and form its quote uses and CNA which package schedule applies, then compare the services definition and any shared limits in the written terms. [3] [2]

What Should You Confirm in CNA and Heffernan Insurance Brokers Professional Liability (E&O) Insurance Quotes?

  • Ask Heffernan which partner insurer and E&O limit are included in its custom package. [3]
  • Ask CNA whether MPL or Technology E&O applies and whether another policy part shares the aggregate. [1]

Areas of coverage

CNA

  • role: CNA describes Epack 3 as combining technology and professional liability with cyber and media in a modular policy; EPS Plus combines E&O and cyber for professional-services firms. These are separate product routes and are not evidence that technology E&O and miscellaneous E&O share identical wording.company-reportedSource ↗Source ↗
  • eligibility: CNA says its Miscellaneous Professional Liability targets non-licensed professional classes such as consultants, staffing firms, advertising agencies and event planners. The listed classes are a target list, not a complete or guaranteed eligibility rule.company-reportedSource ↗
  • coverage: CNA markets Technology E&O for technology businesses facing professional-liability exposures and says it is intended to support contractual requirements. The page is a summary and does not define covered services, contract exceptions or policy triggers.company-reportedSource ↗
  • services: CNA describes dedicated claims and risk-control support for its cyber, media, technology and professional-liability business. This portfolio-level statement does not establish a service outcome or a line-specific claims protocol.company-reportedSource ↗

Heffernan Insurance Brokers

  • role: Heffernan lists errors and omissions among the coverages its small-business division places for clients, shopping the line with insurers rather than underwriting it. Small Business Insurance page as read on 2026-09-23; no dedicated professional-E&O product page was found.company-reportedSource ↗
  • coverage: Heffernan describes errors and omissions coverage as protecting against claims for problems with a company's product or service that result in a financial loss to a client. Small Business Insurance page as read on 2026-09-23; the page does not list specific exclusions, claims-made versus occurrence form, or endorsements.company-reportedSource ↗
  • eligibility: Heffernan's small-business division says it serves sole proprietors through fast-growing companies across industries including construction, food, health care, hospitality, nonprofits, real estate, technology, transportation, and vintners and growers, and will custom-design a package for industries not listed. Small Business Insurance page as read on 2026-09-23; not exclusively E&O-specific, but describes the buyer base for the page listing this coverage.company-reportedSource ↗
  • limits: The reviewed page does not publish limits, retentions, or premium ranges for errors and omissions coverage. Small Business Insurance page as read on 2026-09-23.not-disclosedSource ↗
  • application: Heffernan directs small-business buyers to contact the firm's small-business division to request a quote and says it will research and build a custom package for industries not already listed. Small Business Insurance page as read on 2026-09-23.company-reportedSource ↗

Sources reviewed

  1. 01
    Cyber Insurance - Cyber Risk Solutions

    CNA · Current U.S. page: Epack 3 combines cyber, media, technology and professional liability; MPL appetite, media support, technology E&O, claims and risk-control descriptions. Retrieved 2026-09-30. · accessed 2026-09-30

  2. 02
    Epack 3 – Cyber, Media, Technology & Professional Liability

    CNA · Official sell sheet: modular bundled policy, media coverages and possible extensions, technology/professional line descriptions and quote process for small risks. Marketing summary expressly defers to issued policy. Retrieved 2026-09-30. · accessed 2026-09-30

  3. 03
    Small Business Insurance

    Heffernan Insurance Brokers · The types of coverage we can provide include... Errors and omissions protects against claims for problems with your product or service that result in a financial loss; industries served list; Specialty Programs; contact for custom-designed packages · accessed 2026-09-23

  4. 04
    Professional Liability – US Direct Errors and Omissions Insurance

    Hiscox Inc. specimen · About this Policy / Coverage for Claims Made Against You; I.A Insuring Agreement; I.B Defense; I.C Settlement; II.A Notice of Claims; II.C Optional Extended Reporting Period; III.A, III.K, III.M, III.R, III.S Exclusions; IV.A–B Limits and Deductible; VI.O Professional Services; VI.U Wrongful Act · accessed 2026-09-16

  5. 05
    Professional liability insurance

    Insurance Information Institute · Opening paragraphs (professional services/advice and E&O name); Claims not covered by general liability; What types of businesses need professional liability insurance?; What’s covered… and what’s not (claims-made versus occurrence, defense and judgments, non-financial/intentional limits, BOP/in-home exclusion) · accessed 2026-09-16

  6. 06
    FAQ: Professional liability insurance

    Texas Department of Insurance · What’s professional liability coverage?; What types of damages…; What’s general liability insurance?; Do I need professional liability… if I have general liability…?; Is professional liability insurance required?; Can a client require…?; What’s the difference between occurrence policies and claims-made policies · accessed 2026-09-16

  7. 07
    Get business insurance

    U.S. Small Business Administration · Six common types of business insurance table · accessed 2026-09-16

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